|
|
Customer
Support Desk
Effective customer support results in happier customers and drives more profitable, repeat sales.
Take control of your customer support by sharing support information
with your entire team. Here are the key components
of the eStoic Support Desk System.
 |
Manage customer support calls from end to end,
ensuring high quality customer service and reduce admin
overhead |
|
|
Automatically send out customer support
updates when a case is resolved etc. |
|
|
Track the complete history of each trouble
ticket |
|
|
Create frequently asked questions (FAQ's)
and display them on the customer portal to reduce the amount
of repetitive questions |
|
|
Allow customers to log their own support
calls over the internet |
|
|
View customer support statistics for a full
overview of customer support |
|
